Why is customer service so bad?
This has become a pattern with my DSL service. I don't know if the wires in my neighborhood are especially bad but for the last couple of years every time the power goes off even for a few seconds or there is like a thunder storm I lose internet service. It's up to the point when I call I specifically ask to check for an outage. Almost every time I'm told no and lo and behold it was an outage. Customer service has become so bad it feels like satire. I lose internet service on May 8 I call in the asking to check for an outage. The rep makes me go through trouble shooting and then tells me she will setup a repair appointment but strange enough she sees I already have one. She takes my number and email, tells me she will check on it with her supervisor and says I'm all set. I just had a weird feeling about it so I call in a second time and tell the rep check for an outage (because the last rep didn't). He says nope there is no outage, runs his test and makes me do the trouble shooting again. He tells me he will make a repair appointment for me I told him the other rep said I already had one he said there was no repair ticket on my account. He makes the appointment for me takes my number and email. And this is what I find so disrespectful every time they ask for a phone number and email to contact you if anything changes. My appointment comes and go don't receive a call or text message and no one comes to my door. I call in again yes their is an outage so they cancel my appointment. Like why the (Edited per community guidelines) do they even ask you for contact information if they never bother to contact you especially if your appointment is canceled. I hate all this fake helpfulness. Every time they end the call with go to www.att.com/outages to check on the status of the outage or go to their app both are terrible and never work. This rep tells me I will call you everyday until the date it's supposed to be fixed. Calls me once never calls again. Usually you rather talk to a person then a robot but with ATT I rather talk to the robot. What is the point? You get the same automated responses and with the robot at least I know it doesn't know any better.