Why doesn't the correct pin work when transferring billing responsibility?
I am so frustrated with this service. I am simply attempting to switch over billing responsibility. The prior individual on the account is moving out, and therefore someone else must take over. I have the account number, the pin, and the new individuals information. I did the online portion, and now it says I have to call in to confirm the transfer of billing.
I have now called the AT&T customer service line on 7 separate occasions. 5 of these calls I was on hold in line to speak with someone for > 45 minutes, and I had to hang up because I did not have the time to sit and continue to wait. The other two times I have been on the phone, I give the CORRECT pin that I have received directly from the prior individual on the account, and both times we are told it is not working.
How does this make any sense? It should not be this complicated to transfer over billing responsibility, and I am so frustrated I am about to just call it quits on this company altogether. You are driving away customers by creating multiple barriers to receive service and it is not worth my time or money. What can I do?