Why does it take so long to get my service restored after it has been erroneously turned off?
First a little background, a few days ago my internet service was shut off 1 week before the due date printed on the bill. I called to speak to somebody about this problem and went ahead and paid the bill, they said no problem sir it WILL be back on in about 2 hours. 6 hours passes and still no internet so I called them back to see what was going on. Tech support informed me that although the payment had gone through it was still showing as suspended and that it would in fact be 24 hours before it was on. This was because the department I actually needed to speak with was closed. I was not happy about this but was forced to accept it. So, 24 hours passed and still no internet so I called back and talked to the department i was supposed to talk to. They submitted an order for a suspension in error and told me it would be back on in 2 hours. Another 6 hours passes and still no internet so I called back got transferred back and forth 8 times between the two departments and was made assurances that the problem was solved and my service would be restored. Long story short I still have no internet, my question is if tech support keeps telling me ceedits and collections is supposed to handle this and credits and collections keeps telling me tech support is supposed to handle it, who exactly am I supposed to talk to, to get this extremely frustrating situation straightened out?