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No_T_4_Me's profile



3 Messages

Wednesday, June 19th, 2019 3:52 PM

Why Can't Things Be Simpler?

I am in h*ll.  I am talking to my fifth "agent" at AT&T's customer service phone line.  I keep getting transferred because each agent has been unable to help me with my problem...which is ONLY a problem because the first agent in the string MADE it a problem.  I called this morning to take my internet service off of vacation hold - that's it.  I thought this had been accomplished (quickly and with no issues) until I received an email confirmation of the order to do this - and for some unknown reason the agent had added a landline to my account.  Seriously?  I've never had a landline with AT&T nor do I want one.  Back on the line again, and transferred to four different people so far.  I am writing this while on the phone with person #4 (who, by the way, is STILL not the right person - but he actually seems to care so is "brokering" a discussion between me and who he says the right person is to make sure that my internet is, in fact, turned on as requested AND the landline is removed from my account).  I am horrified that such a simple request has turned into two hours on the phone this morning.  Let's be honest - shouldn't taking an internet account off of vacation hold be a task that can be handled at the website rather than getting people involved?  I can put the internet on vacation hold at the website - why can't it be activated that way as well?  I'm just worn out from re-explaining the situation over and over and over...  And, as we all know, AT&T has no email address to which issues that are not being handled well over the phone can be sent.  My next task today will be looking for a local "mom and pop" ISP that actually cares about my business.

Community Support


232.8K Messages

5 years ago

Your time is important, @No_T_4_Me.

We understand your frustration, and we want to help you with that landline service here. In order to look into it, we'll need to send you a private message to get more information. You can view and respond to the private message in the Forum's Inbox.

John, AT&T Community Specialist

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