Who do I get in contact with about a horrible customer service experience?
Who do I get in contact with about a horrible customer service experience? I called to get my internet moved into my new place and was placed on hold several times with no warning what so ever. Then when the man finally came back, he told me he was going to put me back on hold while he waited for my conformation number. I was on hold for 45 minutes!! I had received and email within 10 mins of him putting me on hold. He never picked the phone back up, therefore I had to disconnect due to me being at work. I still had questions about the process as well as questions about TV, and the veterans discount that the company offers. I am very disappointed by the way that I was treated by a company that I'm giving my hard earned cash to.