Where to go???
AT&T is a total joke. Bait & Switch Masters. I have been a customer for well over a decade and this company has gone so downhill. Don't even get me started about when they merged with Directv. It was my worst nightmare after already being with Directv previously, its all a mess now. I made changes to my account apparently to a ghost because no one knows who this employee is or where these "discounts" came from. Everyone is on a different page, never with the same information. There is absolutely no accountability. You are promised pricing that apparently doesn't exist only to get overcharged. I have been hung up on, dealt with rude customer service on calls that have gone on for hours. Its not just cigarettes that take minutes off your life its dealing with AT&T customer service. Trying to get a manager on the phone is the biggest challenge, I am either transferred to a non-working number or hung up on. I am so frustrated and don't know what the next steps are except for leaving all together.