ravi_chater's profile

Contributor

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2 Messages

Fri, Aug 2, 2019 5:30 PM

Where is my reward? 14 months since I signed up

I tried calling the reward center and waited for hours to get to an rep, no one answers the call.

 

I am promised $150 gift card when I am signing up 14 months ago and never received my gift card. Is this just a scam?

ATTHelp

Community Support

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192.2K Messages

3 y ago

Hi @ravi_chater,

 

I apologize for the long wait times.  However, the Reward Center is the only department which can assist you with this matter.  You can find their contact information on the FAQs page.

 

Thank you for accessing the Community Forums

Lafayette, AT&T Community Specialist

Contributor

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2 Messages

3 y ago

That is unacceptable, no one is responding from the reward center. Stayed
on call for more than 4 hours in multiple occasions.
ATTHelp

Community Support

 • 

192.2K Messages

3 y ago

Hi There @ravi_chater,

 

We thank you for being a customer 14 months. Reward card problems need to be resolved by the reward center number that we sent. They do have longer then normal hold times and high call volume.

 

Let us see what we can do. Please reply to the private message that we are going to send to your forums inbox.

 

Once you get the notification, please do the following steps:


1. Log-in to your forums account.
2. Click on the envelope icon
3. Click on the message that you get
4. Reply to that message only

 

Just a reminder: Please do not post any personal information such as, email addresses, phone numbers, or account numbers on this public thread.

 

We look forward to working with you to get this resolved.

Matthew, AT&T Community Specialist

 

 

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