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New Member

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3 Messages

Sun, May 10, 2020 5:09 PM

Where can I get REAL help with a bothersome billing problem?

My March bill for DSL service began on March 11th.

That was the same day I began experiencing a regional outage for internet service.

Many promises were made to me in the 20 days of remaining service I chose to keep.

On March 31st, I cancelled my service, because there had been NO service for almost 3 weeks.

If I had not cancelled my service, there would likely have still been ZERO service available.

I'm being billed for 1/2 the month. I've called DSL billing 3 times, talked to someone who was supposed to be able to help, and I've received my third bill.

I'm asking who could give me some help with the WEEKS of trouble I've had, AND make this bill that I got NO service from go away.

I've been a faithful, fast-paying customer for 6 years.

I've wasted FAR TOO MUCH time trying to get any acknowledgment for our outage and to help with this crazy billing.

I'm ready to report this to the Consumer Protection Agency. And go ahead and create a 'trash' posting to detail all the specific problems and hassles along the way, and invite others who've felt abused to list their unredressed grievances.

What else can I do? After being without service for the first 3 weeks of quarantine with only the weakest attempt @ apologies how can I be liable for any billing?

New Member

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3 Messages

2 y前

Please don't merely suggest the 800#, or asking for a manager. I've done those. They've all said they're 'powerless' to help.

Not being heard has driven me to the point of filing with Consumer Protection, etc.

Please. My bill started the same day as an outage that lasted for at least 3 weeks, and probably more. WHERE is any kind of compensation or genuine APOLOGY for that huge inconvenience??

I've been pretty super-offended and felt badly about ATT's poor inter-office phone services and my treatment from the company all along.

I'm NOT looking to be emotionally placated. Or an 'apology' that costs the company nothing, and I shoulder the loss of service/business usage/news during pandemic/etc. PLUS pay the bill.

Thanks for your patience with my double posting.

sandblaster

ACE - Expert

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58.7K Messages

2 y前

You likely complicated the issue by cancelling service. Getting credit for the period when service is out is normally very easy. You can escalate to corporate by filing an FCC or BBB complaint. The complaint will result in someone from corporate contacting you.

New Member

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3 Messages

Hello sandblaster, thanks very much for that helpful response.

I'd like to follow your advice in addition to the consumer protection agency option. And the reddit posting.

Much appreciated.

Constructive

Employee

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28.6K Messages

2 y前

they don’t prorate services as outlined in the terms of service. Even if you cancel 1 day into the billing cycle you pay the full month.

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