Where can I get REAL help with a bothersome billing problem?
My March bill for DSL service began on March 11th.
That was the same day I began experiencing a regional outage for internet service.
Many promises were made to me in the 20 days of remaining service I chose to keep.
On March 31st, I cancelled my service, because there had been NO service for almost 3 weeks.
If I had not cancelled my service, there would likely have still been ZERO service available.
I'm being billed for 1/2 the month. I've called DSL billing 3 times, talked to someone who was supposed to be able to help, and I've received my third bill.
I'm asking who could give me some help with the WEEKS of trouble I've had, AND make this bill that I got NO service from go away.
I've been a faithful, fast-paying customer for 6 years.
I've wasted FAR TOO MUCH time trying to get any acknowledgment for our outage and to help with this crazy billing.
I'm ready to report this to the Consumer Protection Agency. And go ahead and create a 'trash' posting to detail all the specific problems and hassles along the way, and invite others who've felt abused to list their unredressed grievances.
What else can I do? After being without service for the first 3 weeks of quarantine with only the weakest attempt @ apologies how can I be liable for any billing?