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leannegee's profile

Contributor

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2 Messages

Fri, Jan 2, 2015 4:47 PM

What's with the price increases to the U-Verse Internet plans?

I signed up for the AT&T U-Verse High Speed Internet Elite plan in September 2013. It started at $34.95. Since that was an introductory deal, I understood why the price raised to $46.00 a year later. However, I just received my bill for this most recent period, and I see it's asking for $53.83. I haven't changed my service at all, so I have no idea why it's suddenly charging more. Not only that, but when I looked into other plans, there was fine print that said the charges for the U-Verse internet plans would be increasing by $1.00/month starting in February 2015. Does AT&T have a good explanation as to why they're increasing prices left and right? Am I missing something? In any case, it looks like a new year may mean a new internet provider.

JefferMC

ACE - Expert

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29.9K Messages

8年前


@leannegee wrote:

I signed up for the AT&T U-Verse High Speed Internet Elite plan in September 2013. It started at $34.95. Since that was an introductory deal, I understood why the price raised to $46.00 a year later. However, I just received my bill for this most recent period, and I see it's asking for $53.83. I haven't changed my service at all, so I have no idea why it's suddenly charging more. Not only that, but when I looked into other plans, there was fine print that said the charges for the U-Verse internet plans would be increasing by $1.00/month starting in February 2015. Does AT&T have a good explanation as to why they're increasing prices left and right? Am I missing something? In any case, it looks like a new year may mean a new internet provider.


Does the bill you just received for $53.83 not detail the charges?  Taxes and Fees on top of the $46.00 perhaps?  Have you never been charged taxes and fees before?

 

And, yes, AT&T raises the fees for pretty much everything each year around February.  At least it's only once and at the same time each year.  With Charter, it seemed to be every time they didn't make a quarterly revenue target.

 

Contributor

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2 Messages

8年前

Thanks for getting back to me JefferMC. The bill mentions the increase from $46 to $51 for the plan, but I've always been charged the flat rate before. There have never been other fees tacked on.
mibrnsurg

Expert

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20.4K Messages

8年前


@leannegee wrote:
Thanks for getting back to me JefferMC. The bill mentions the increase from $46 to $51 for the plan, but I've always been charged the flat rate before. There have never been other fees tacked on.

Look at your back bills and they will have taxes and fees on them after a base price.  That's the way ATT bills everything. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

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2 Messages

8年前

I have been a long time Uverse customer.  I love my service!  The only problem is the price continues to increase.  I am paying $230.00 for my Uverse 300.  When I called to disuss a better or cheaper plan I was told they could sign me up for Uverse 400 for 170.00 and then I can go back to the Uverse 300.  Problem is!!  I will have to call At&T once the promotion is over to prevent from paying a higher bill.  AT&T will get you to sign up and then increase your price after each promotion.  It it worth the hassel?  Don't bother with the retention team!!  They are not helpful.  They just sign you up for a higher plan and then give you the shaft once the promotion is up!!!  My new attitude is to cable hop for cheaper prices.  Being a loyal customer does not pay.

 

 

 

Contributor

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2 Messages

8年前

Thanks for your response. I believe you are quoting the price of one
service and not the Uverse bundle. My base bill for cable Internet and
phone is 170.00. taxes other fees brings it to 200.00 plus. I just can't
believe value customers rates are subject to increased rates and constant
negotiations. AT&T can do better.
JefferMC

ACE - Expert

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29.9K Messages

8年前


@gbrown604 wrote:
Thanks for your response. I believe you are quoting the price of one
service and not the Uverse bundle. My base bill for cable Internet and
phone is 170.00. taxes other fees brings it to 200.00 plus. I just can't
believe value customers rates are subject to increased rates and constant
negotiations. AT&T can do better.

Yes, he was, because my thoughts was addressing his reply to the original poster (Leannegee), on whose thread you had replied.

 

Contributor

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1 Message

7年前

The price of my U-verse TV and U-verse voice also went up for the billing period ending Feb 2016.  U-verse TV went up $3.00 and U-verse Voice went up $2.00.  Don't understand why at all, especially when I'm supposedly locked into a one year contract.  Reciprocally I should be able to lower the amount I pay on my bill every month without prior notice!

 

i threatened to cancel my entire U-verse subscription if ATT could not accommodate my request to remove my U-verse Voice from my plan.  After explaining why I wanted to do that, the account specialist asked me why I wanted to drop U-verse voice.  Huh??  I said I just told you why.  I'm sure everyone is aware of the frustrating and time consuming process of canceling plan options, features or any portion of a bundled package.  Contrary to what their automated phone messaging system indicates, it's either very difficult or impossible to down grade features or cancel part of a bundled package.  After 52 very frustrating minutes, I was finally able to get my U-verse Voice service removed from account.  It should not be this difficult.  Time Warner has an enticing offer for $89.95 a month that includes TV, digital phone and Internet service, but I'm quite sure thi is a low ball come on enticement.  Would love to see free internet streaming of TV.

mibrnsurg

Expert

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20.4K Messages

7年前

@DanaBenj   Dropping Uvoice will kill the contract and cause you to pay ETF.  Your free TV streaming is called an antenna to get them OTA. Smiley LOL

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

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1 Message

6年前

They raised price of all there services and that unfortunately is leading me to leave them and will now be a Time Warner coustomer once again like most of my neighbors. Congratulations at&t you have found the way to loose more coustomers. I don't see them lasting much longer at this rate.

Tutor

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11 Messages

6年前

Sadly enough, I don't blame you, and I loved the UVERSE stuff, but, from what I am being told, they are upping the prices roughly another $70.00 a month, to where the cable/internet/phone bundles will be no less then $250.00 a month!  Now, how is that a smart thing to do, which is lose virtually ALL of your customers, and lose any kind of revenue, what-so-ever, to be able to keep your business running!?  Are these m*rons that ignorant, to believe, that we would keep their business, if we cannot keep up with the dang bills!?

 

 

PS

BTW, I am also a well trained automotive technician, as well as, I have much training in electrical work and electronics(I build my own computers, to give an idea.)

Tutor

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11 Messages

6年前

I remember, when the cable/internet/phone bill cost us roughly $60.00-75.00, back in the 2003-2007 times, and it is bothering me, that we have more then doubled those bills, and yet, our pay checks may have gone up an average of $65.00 a month, so, where is it, that we are able to keep any of our hard earned money, when these mogul companies are suckin us dry!?

Tutor

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11 Messages

6年前

Their smartest thing to do is, drop the prices about $50.00(In other words, go from like $200.00 a month, to roughly $150.00 for the bundles.) AFTER the deal drops.  Actually do the right thing, since, they are obviously not going to lose that much money, but, it is going to look a lot better in the consumers eyes, and in the competetors eyes, they will start freaking out, that is for sure!  Not to mention, the customers will start raking in, as well!

Scholar

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168 Messages

6年前

They will probably only think about lowering the rates when they lose customers. I pay $49/month for 1.5 mb and it's a rip off.

Tutor

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11 Messages

6年前

Well, they are droppin, left and right, as of now.  So, I don't see it happening, sorry to say it, but, they are just gouging us big time, why do you think, they were able to spend the $76 Billion, to buy out DIRECTV!?  And still be able to fill their pockets, as well as pay their employees!?  It is no different then the gas companies doing the exact same thing.

Tutor

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11 Messages

6年前

BTW, thank you, for your reply, though.

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