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Tutor

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6 Messages

Mon, Oct 21, 2019 3:36 PM

What is the new: Surcharges & fees, Cost Assessment Charge $2.80

This showed up on my current U-verse bill. What is it?? I looked back at the past few bills and there are not notices about my internet going up in price. My internet is still $40, but there is this fee: 

Surcharges & fees
Cost Assessment Charge
$2.80
 
Can someone please help me understand what this is for?
 

Responses

Accepted Solution

Official Solution

ACE - Expert

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12.7K Messages

3 months ago

Cost Assessment ChargeThe Cost Assessment Charge is a per-line, per-month fee. It isn’t a tax or charge that the government requires us to collect. It helps us recover the costs of supporting and administering government programs and requirements.

 

https://www.att.com/esupport/article.html#!/wireless/KM1022940

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
_xyzzy_

ACE - Expert

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15K Messages

3 months ago

I suggest you call "billing".  Ask for them as you go down the 800-288-2020 phone tree.

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Tutor

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6 Messages

3 months ago

I was hoping to get an answer here so I didn't have to sit on hold FOREVER

_xyzzy_

ACE - Expert

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15K Messages

3 months ago

Billing is not tech support so I would think the hold time wouldn't be as long.  I looked at my last bill and didn't see any Cost Assessment Charge line item, otherwise I would have said something about it because I would have called billing asking about it.

 

Hmm, after seeing @skeeterintexas's post it must be a location specific charge of some sort.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

3 months ago

It's not something I had been notified about on my previous bills. Nor have I ever been charged for it before on my Uverse only bill. My bill is for my internet only, no phone lines on this bill. Guess I'm going to have to call them and ask. 

Tutor

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6 Messages

3 months ago

Calling now and estimated hold time for billing is 21 minutes...............ugh

Tutor

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6 Messages

3 months ago

Per my bill from July:

CAC rate increase
Effective October 1, 2019, there will be an increase in the AT&T Cost
Assessment Charge used to recover AT&T property taxes. The monthly
rate will change from 2.92% to 7.00% of your total AT&T Business Internet,
Phone and/or U-verse TV monthly charges. This charge is not a tax or fee
that the government requires AT&T to collect from its customers. For more
information, please contact an AT&T representative at the phone number
listed on the front of your bill.

So we are now paying for ATT property taxes!!!!!!!!!!!

ACE - Expert

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12.7K Messages

3 months ago

Here's the thing...it doesn't matter if you think it's fair or not fair.  It is what it is. 

 

There's a new meaning for The Golden Rule:  Them that's got the gold makes the rules.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

3 months ago

Unless I change providers. 

_xyzzy_

ACE - Expert

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15K Messages

3 months ago

Then if you are on a promo you might run up against the early termination fees which are a whole lot more than $2.80/month! Man SurprisedMan Sad

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This is a public forum and I am a customer just like you. Click "Like" if you feel this post is helpful and "Accept as Solution" if it solves your problem.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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12.7K Messages

3 months ago

....and people seem to think that AT&T is the ONLY provider that increases prices and fees.  Heck, even taxes go up. 

 

It's like shuffling deck chairs on the Titanic.  You think you're outsmarting the iceberg but the results are the same.  Smiley Frustrated

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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3 Messages

2 months ago

It's interesting that some people are being charged this fee every month forever while others are not.  AT&T is charging this CAC fee on home Internet, U-Verse TV, Business Internet, cell phone, and landline only to some customers.  Who at AT&T is deciding which customers are going to be paying this fee and on which account with AT&T?

It is completely UNFAIR practices of AT&T.