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user5201's profile

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Thursday, April 18th, 2024 6:35 PM

Website Customer Service Numbers and Internet Plan Order

I called the customer service number provided under the Internet Air plan on the AT&T website yesterday but realized I had a few more questions to ask so I went back on the website today, got the number and gave them a call again. I later realized that the 2 numbers that I had called were different so I went back on the website to see if I had just made a mistake somehow and noticed that the number provided under the "Find out more" button changed again. It has the same message "Provide us your info, and one of our AT&T business sales experts will contact you to explore the best solutions for your business. Or call us directly at xxx-xxx-xxxx, Monday – Friday, 7 a.m. to 7 p.m. CT." but the number it says to call at changes from time to time. Is that normal or is the website/device I'm using corrupted or something? 

In addition, the representative I talked to today sent me an email with details of placing an order through them and I noticed that the LinkedIn they had connected to their email signature showed the profile of a person with a completely different name as the one shown in their email address name. To place an order they asked me to provide some details including tax id, desired 4 digit security pin, and desired answer to security question and they provided a question. Are those normal things to ask when someone is helping you place an order for an internet plan or is that person trying to scam/phish me? I thought it might be legit because their email address ended in @att.com .

Thank you for any help/information that you all can provide!

Community Support

 • 

232.2K Messages

1 month ago

Hi @user5201!

We completely understand your concern as there might be a doubt if the number present on the website is legit or not. Please note the below Contact Us page link is the official place to get you assistance.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,

Rob, AT&T Community Specialist.

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