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New Member

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7 Messages

Tue, Feb 18, 2020 4:09 PM

Was told no more payments!!!!!!!

I cancelled service with AT&T on February 1, 2020 because I was moving. I was told at that time to turn in the equipment at any FedEx or UPS store which I did. I was also told that I will not be billed another payment since I cancelled service. I asked this question twice because I wanted to make sure that I would not be billed. Here it is February 14, 2020 and $40 has come out of my bank account. I called AT&T and was connected to a girl, who while I was talking, hung up on me! How rude! You never hang up on your customers. I called back in and asked for a supervisor. At this point, I was very mad because of the horrible customer service and was told that I did owe another payment in full. I told them that the rep provided me with different information and I want to be refunded. The supervisor, named Michelle, out of Atlanta, GA (who is by far the rudest call center) stated that I will not refund your money and you are just mad because you were hung up on! Really???? She turned out to be just as rude as her employees. Every person I have spoke with out of the Atlanta, GA call center is RUDE! It seems as if they have been able to get away with this unaaceptable behavior.

I am so glad that I am no longer a customer with AT&T! I would never recommend anyone to AT&T. Has anyone else out there had really rude customer service out of the Atlanta, GA call center? It is obvious that they are not well trained there. I am hoping someone from corporate will read my posting and email me at [email scrubbed].

I am demanding a refund of $40.00 back to my bank account.

Responses

ACE - Expert

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13.5K Messages

a month ago

You are billed through the end of your BILLING CYCLE when you cancel.

FOR CURRENT INFORMATION FROM AT&T CONCERNING COVID-19, PLEASE FOLLOW THE LINK IN THE BRIGHT ORANGE BANNER AT THE TOP OF THIS PAGE.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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7 Messages

@skeeterintexas I was not that! You didnt read my post clearly.

ACE - Expert

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13.5K Messages

What was the $40 for?

FOR CURRENT INFORMATION FROM AT&T CONCERNING COVID-19, PLEASE FOLLOW THE LINK IN THE BRIGHT ORANGE BANNER AT THE TOP OF THIS PAGE.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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7.6K Messages

wow just wow

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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7 Messages

@skeeterintexas I paid $40 per month for internet service! The point is I was told twice by a rep that I would not have another payment! I was given the wrong information.

ACE - Expert

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13.5K Messages

You were given the wrong information. When cancelling, you will get billed through the end of your BILLING CYCLE.

Did you check the BILLING CYCLE date(s) on your bill? Let's say your BILLING CYCLE ran 1/28 thru 2/27 and you cancel on 2/1, you are billed for the entire BILLING CYCLE.

Or are you wanting a refund because someone was rude?

(edited)

FOR CURRENT INFORMATION FROM AT&T CONCERNING COVID-19, PLEASE FOLLOW THE LINK IN THE BRIGHT ORANGE BANNER AT THE TOP OF THIS PAGE.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mobilemax

Employee

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796 Messages

a month ago

Hello,

There’s no prorated charges, as in the final bill is the last bill cycle. Reference statement to verify when that was, but sounds like that was your final charge for the last month your in now. You can review final billing for any home services, like Directv, Internet, UVerse, etc here:

https://www.att.com/support/article/directv/KM1009500/

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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