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hannahallyse's profile

Contributor

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3 Messages

Thursday, October 25th, 2018 4:31 AM

Was my email hacked?

I've used an sbcglobal.net email for 14 years. Just this week, I am unable to sign in and when I attempt to reset my password, it says that my email ID is not in the system. On all devices, I have been signed out and am unable to log in. Was my email discontinued when sbcglobal switched over? I have not changed my password in 14 years either and am wondering if my account was compromised. Any help would be so appreciated. I am now living overseas and my ATT phone number is no longer in use. 

Accepted Solution

Official Solution

Community Support

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232.1K Messages

6 years ago

Hello again @hannahallyse

 

Visit our Postmaster website to see what we can do to get you signed back in to your email. If they're unable to help, you'll need to have your parents get in touch with us so we can take a look at the account and see what caused this.

 

Aminah, AT&T Community Specialist

Community Support

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232.1K Messages

6 years ago

Good morning, @hallahhallyse.

 

We understand the importance of having access to your email account. We would like to eliminate all possibilities of your account being hacked. Let's start by doing some Email Troubleshooting steps to help you regain access to your email account.

 

The article linked above will help you with step by step detailed instructions. Feel free to reach back out letting us know how the troubleshooting went. We are always eager to assist.

 

Ariel, AT&T Community Specialist

Contributor

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3 Messages

6 years ago

Hello,

Thank you so much for your time and for sending me this help page.
*Unfortunately,
the link was not helpful*, as the troubleshooting steps mention an SSL
Certificate mismatch error notice, which I did not receive, or the option
to re-set password, which I am unable to do, since my account is not being
recognized. Every time I attempt to sign in or even change my password, it
says that my name and ID are not recognized.

I heard that some sbcglobal emails were "locked" and people had to call to
unlock them, yet their information was not restored. I currently live
overseas in Korea and am unable to call conveniently to get personal help
over the phone. My email has international visa information, student loan
info, and other info stored there. Is there hope for a restoration of
information? If not, is there a way to shut down my account?

Thank you for your time.

Hannah

Community Support

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232.1K Messages

6 years ago

Hello @hannahallyse

 

Was your email account merged with your AT&T account?

 

Aminah, AT&T Community Specialist

Contributor

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3 Messages

6 years ago

It may have been linked to my parents account. I've my sbcglobal.net email
for 14 years, ever since I lived with my parents growing up. Now I no
longer have an ATT phone since moving overseas and don't have Uverse like
my parents. I don't have a customer ID, Uverse account, or US phone number.
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