CynthiaandJohn's profile



1 Message

Mon, Sep 9, 2019 10:16 PM

Update address??

Made a Technician appointment yesterday to come to my current primary use address in Texas.


Checking this appointment online, ATT is sending the Technician to our old address in California.


This happened a few months ago.


the ATT phone computer says “we cannot take your call now”.


I have not found a way to update my address online.


How do I get ATT to use my current address?


or do we change to another company?


Community Support


192.1K Messages

3 y ago

Hi @CynthiaandJohn!

Thank you for reaching out to us, we'd love to look into this for you here! To fully assist with this issue further, we will need to look over your account and your service concern in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!

Yetty, AT&T Community Specialist

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