unfortunate situation

i do not know how many time i must reiterate, i do not use wifi.

i do not use wifi. 
i do not use wifi.

i do not use wifi.

the "helpful app" could not understand that. and so, again, i state:

"I DO NOT USE WIFI"

the real unfortunate part was getting disconnected from the agent that was handling the issue i have with this company. for those that are not in the know i shall explain.

upon calling to see what my internet options were, i was informed that i could have fiber installed at my current location.  turns out i could not.so instead of the 1000Mbps that i was told i would receive, i have the 25Mbps....if i can get that speed, that is. the real unfortunate part is this: i need this internet to stream. though i am only starting to stream, it is my source of income.

i was lied to by a representative of this company and now it is costing me potential income."we are working to get fiber installed to more locations" is rhetoric that holds no value to me.

i was lied to for the sake of what?

as the consumer, this is an outrage and, with all honesty, the deal i got is nowhere what i was informed i could receive from the website i used to check for availability.

even when i told the salesman that i could not get fiber installed at my current location, from using said website, i was told otherwise and that is how this company swindled me for my money.

yes, swindled.

i was deceived into believing that i would get something that was apparently too good to be true.
i also find it "convenient" that as i expressing my dissatisfaction with the agent "chris" my live chat was disconnected and attempts to reconnect were met with the "not available at this time" message.

i do hope there is a resolution for this where i am met halfway.

i am already there.
installation fee and 1 bill in the books for the company while i am left with an issue to resolve.