Unable to transfer home internet billing responsibility.
I've spent hours on the phone with AT&T support and still have no resolution. I've filled a formal complaint with the FCC but still have no resolution to what should be a simple customer request:
I moved out of a home and need to transfer billing responsibility for my home internet to my former roommate who still lives at the home.
I've followed the procedures that at&t has provided: log into the account online and go to https://www.att.com/tobr
When I click the Transfer Billing responsibility, I get an error message that says:
TBR0050: No Wireless Account found.
No one at ATT has been able to resolve this. I haven't lived at the property for three months and my name is still on the bill.