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New Member

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2 Messages

Sunday, March 22nd, 2020 12:48 PM

Unable to suspend service

I wanted to suspend my service for 5 months as I will be out of the US and I have a local number in the country so I won't have to use my AT&T number but I am unable to do so as I cannot login to my account.

Can anyone tell me if there are any restrictions on accessing my account outside US or any alternate method to suspend my service?

ACE - Expert

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64.7K Messages

4 years ago

You can’t suspend internet service online anyway. Since you mention your ATT number, what service are you wanting to suspend? If you are talking about your cellular service, that will depend on whether you have postpaid or prepaid. As for accessing your account from abroad, you probably won’t be able to. Account access is blocked from most locations abroad.

New Member

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2 Messages

I have the postpaid cellular service.

Is there anything I can do?

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