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ericlewiston's profile



1 Message

Monday, July 23rd, 2018 2:30 PM

U Verse wrongly sent me to a collection agency. I have not been a customer since January, 2012.

I recently received a notification on my credit report that said U verse has sent a bill to a collection agency in the amount of $384.  I have not been a customer since January 2012.  I returned all equipment and did not have an outstanding balance when I ended my service in January 2012. I would appreciate some information as to the reasoning for sending me to a collection agency.  This has affected my credit score by lowering it by 41 points.


Please advise on how AT&T is going to correct this mistake.

Community Support


232.4K Messages

6 years ago

Hi @ericlewiston


We're happy to steer you in the right direction! For this you will need to speak with our Collections department. They can be reached at 1-800-947-5096.


Enjoy the rest of your day!


Aminah, AT&T Community Specialist

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