Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
ericlewiston's profile

Contributor

 • 

1 Message

Mon, Jul 23, 2018 2:30 PM

U Verse wrongly sent me to a collection agency. I have not been a customer since January, 2012.

I recently received a notification on my credit report that said U verse has sent a bill to a collection agency in the amount of $384.  I have not been a customer since January 2012.  I returned all equipment and did not have an outstanding balance when I ended my service in January 2012. I would appreciate some information as to the reasoning for sending me to a collection agency.  This has affected my credit score by lowering it by 41 points.

 

Please advise on how AT&T is going to correct this mistake.

ATTHelp

Community Support

 • 

199.9K Messages

4 y مضت

Hi @ericlewiston

 

We're happy to steer you in the right direction! For this you will need to speak with our Collections department. They can be reached at 1-800-947-5096.

 

Enjoy the rest of your day!

 

Aminah, AT&T Community Specialist

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.