AT&T Community Forums

Try to view bill but got [Sorry, it doesn’t look like you have accounts linked to this User ID]

Hi there,

I have setup my account and linked with account number few months ago and successfully paid few times and setup autopay.

Now I got my bill email every month, but when I want to login to my account and just check the bill it says [Sorry, it doesn’t look like you have accounts linked to this User ID] (same when i click the payment tab or through the link in billing email). However I could see my linked account in the profile page.

Could you please help on this for managing my payment?

Responses

ATTHelp

Community Support

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221.5K Messages

7 months ago

Hey there hengwu0316, we'd be happy to help you view your bill online!

This appears to be an account issue, so let's start there. Re-sync your account by resetting your password. This should get the website to properly load all of your account information, including your bill.

Go to your myAT&T Profile. Sign in, if asked.
Scroll to Sign in info.
Select Edit next to Password.
Enter and save your password info.

Let us know if you're able to view your bill after changing your password. If not, we'll see what else we can do!

Aminah, AT&T Community Specialist

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fpg

New Member

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4 Messages

3 months ago

That didn't work! Takes me right back to:

Sorry, it doesn’t look like you have accounts linked to this User ID

I am trying to give you money. Why are you making this difficult??

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ATTHelp

Community Support

•

221.5K Messages

3 months ago

Hi there, fpg. We understand how important it is to get you logged in so that you can pay your bill. Let's get you the help that you need.

Please confirm if you are trying to access your bill through a web browser, or the myAT&T app.

If it is through a web browser, try clearing your cache and cookies. This may help with clearing any error messages you are seeing when trying to sign in. Please follow these steps:

Open your browser.
Press Ctrl+Shift+Delete.
Select the items you want to clear.
Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
Close and reopen your browser.

If you are trying to view your bill using the myAT&T app, please try a few things:

Uninstall and reinstall the app.
Restart your device.
Check to make sure you did not miss and system updates.

Please reach out and let us know if you have completed these steps. If that did not work, we may need to speak in a direct message to assist you further.

Thank you for contacting AT&T Community Forums.

Aaron, AT&T Community Specialist

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randxie

2 Messages

27 days ago

I am having exactly the same issue. I called AT&T customer service for 1 hour to get it resolved (by resetting the account and wait for 24 hours). After two weeks, the problem came back again.

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randxie

2 Messages

27 days ago

For those who experience the same problem, I found out the reason. It's true that you need to reset your password to a valid one, e.g. the password should not collide with passwords in other att accounts, and the password should not contain string "att"...

Here is my analysis: Looks like the front-end and the set-password API do not implement all the password validation logic as the billing system expects. That's why some invalid password can still be set and saved. However, when the password fails the validation, you can not access the bill page.

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