Trouble Signing into Your Free Email Account - Things to know from the AT&T Community
Learn why we cannot reset your email if you cannot remember your security questions.
If you are here, it is because you cannot sign in to your email. If you are an AT&T Internet Customer. Your email address is tied to your account. This means when you change your att.com password, it automatically changes your att.net email password.
How to change your email password IF you remember your security questions:
- Go to att.com/myatt.
- Select Forgot password?
- Fill out the password info.
- Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
- Create your new password.
What if you do not have an AT&T Internet Account tied to your email?
The issue for some customers, if you cancel your service, your email is no longer tied to an account. When this happens, the normal steps to reset your email password are limited. More so, limited to what you setup. What does this mean?
If you set up security questions on your account, or added a telephone number, these items can be used to reset your email. If these were not set up by you when you canceled your account, AT&T is unable to reset your password. The reason, we cannot validate your identity.
What happens if you forgot your security questions or do not have a number tied to it?
Unfortunately, an email password reset cannot be processed. If someone, who was not you, contacted AT&T and said, “I cannot remember my security questions”, would you want AT&T to process a password reset? For security reasons, and to protect customer information, we are unable to reset passwords at this time if you cannot remember your security questions.
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ChrisZ, AT&T Community Specialist