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Chuck_K's profile

Contributor

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2 Messages

Mon, Oct 28, 2019 11:50 PM

Transfer of Billing Responsibility not working

For about 10 days we have been trying to ACCEPT a TOBR (transfer of billing responsibility). Previous account holder has completed their portion and sent me the necessary info. She had a chat session with an ATT rep at the time to walk her through it.

 

We go to att.com/tobr and do our part, filling in the required info and accepting the terms. Then we get this error:

 

SD024: We apologize for the inconvenience. We are currently experiencing a temporary system error that prevents us from retrieving your account information. Please wait a few moments and try again.

This has been going on for 10 days. We have called, chatted, and used Twitter but reps have been very unhelpful, not understanding what we are doing. They keep trying to sell us NEW service. 

 

Can someone in the community help?

 

ATTHelp

Community Support

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179.9K Messages

2 y ago

Hi @Chuck_K!

Thank you for reaching out to us! We'd love to help you with your transfer of billing responsibility!


The transfer of billing responsibility process is initiate only, where both parties give and accept the responsibility. Since that is done, we'd love to look into this for you here!

To fully assist with this issue further, we will need to look over your account  and concern in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!


Yetty, AT&T Community Specialist

 

Contributor

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2 Messages

2 y ago

Thanks, but I called back over and over until I finally got someone that knew what it was and how to complete it.

Thank you.

CS agents need much more training I think.

ATTHelp

Community Support

 • 

179.9K Messages

2 y ago

Awesome, @Chuck_K!

Glad to hear that you finally got the needed help that you needed.

 

Thanks for your time and patience and please feel free to reach out to us if you need anything else in the future!

 

We're always here to assist! Thank you for choosing AT&T!

Yetty, AT&T Community Specialist

 

 

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