
Mentor
•
60 Messages
Throttled downoads and remaining bandwidth shut down when downloading, Is it legal?
This is on behalf of my sister where I am staying at the moment, who is elderly/wheelchair bound, and doesn't understand these things, and I think AT&T is taking advantage of her, but I need to be sure.
It appears AT&T is illegally throttling her internet and basically giving her around a meg out of the contracted 6.
A speed test reveals 6 megs as it should, but whenever I download anything, not only is it always capped at about 3/4 of a meg per second, but as the download is taking place, I am unable to effectively use the internet at all due to having the remaining 5 megs completely taken away, leaving me with not even enough to surf the net, much less watch movies or download something else. Speedtest does reveal the speed is down to 20% of 1 meg while a download is taking place, and nothing else is using the bandwidth...pretty much useless
Before I get with the FCC (the only thing that ever gets things fixed when AT&T gets out of hand) I need to be sure this is illegal, as in, is it listed in their contract they can cap all downloads at less then a meg, and shut down her renaming bandwidth as long as the download takes place? And if so, could someone please point that out?
There is nothing wrong with equipment or wiring in home, as I have already run a test wire to the incoming junction box, and test reveals it is coming from AT&T's end.
Thanks for any help on if this is illegal or not, and if anyone else has/is having this problem.
PS, there is no entry for "Interned Problems" or anything even close when I go to "Select topic", so can someone please direct me to where that topic is discussed so I can get this in the proper place?
sandblaster
ACE - Expert
•
63.9K Messages
3 years ago
Nothing in your post proves ATT is capping or throttling. If you get the promised 6 megs when doing a speed test, it is likely some other issue causing slow downloads. The problem could be with whatever download site you use or anywhere along the path to that site. The 6 meg speed you get is not a promise that you will get that from every possible source on the internet.
0
0
jondowe
Mentor
•
60 Messages
3 years ago
Nothing in your post proves ATT is capping or throttling. If you get the promised 6 megs when doing a speed test, it is likely some other issue causing slow downloads.
I'm not getting the 6 megs when running the 3/4 meg downloads AT&T is allowing me. As I mentioned, when I test it while downloading, it shows my reaming bandwidth just disappeared. You may want to reread my post...it really isn't that complicated, and that may help..
Why likely? And what exactly are these "other issues" so I can take care of them?
Surely you are aware that AT&T could easily be capping the downloads, and nothing you say there is the least bit convincing they are not. All they need do is detect a download, then throttle it. How do I know they are very very likely doing just that? Because I'm well aware of the different speeds the sites allow for downloads, and they are now all strangely right at the same of 3/4 meg unless the site cuts the bandwidth to less than 3/4 megs. When before the ones over 3/4 meg varied greatly. So between that and AT&T's past record, definitely proof enough for me. But the only thing that matters, is it proof enough for the FCC, and have they run into this issue before?
Tell me, do you think it's a coincidence that suddenly every download site that allows 3/4 megs or more, now allows me the the same bandwidth? Nothing over 3/4 a mg?
The problem could be with whatever download site you use or anywhere along the path to that site.
Are you saying all download sites are giving me the same 3/4 meg bandwidth, then snatching up the rest of my bandwidth until the download is done? (maybe you didn't read the OP carefully?) May I ask where you are getting your information from? And what are you claiming is happening "along the path", when I have never had the "path" mess with my bandwidth before?
The 6 meg speed you get is not a promise that you will get that from every possible source on the internet.
Get that from every possible source? I get my 6 megs from AT&T, and download sites allow what they allow for download speed. It's common knowledge. If I'm missing something, can you please be clearer on what you mean there, it could be helpful? Why would you think I would expect every site to allow 6 megs of bandwidth to begin with? I mean where did I indicate that?
6 megs should always be available here, why? because 6 megs is what is paid for. The sites allow what they do for downloads, and you seem to be saying the other 5 megs are just going away every time I do a download, so what do you think is happening to it?
Thank you for the thoughtful reply and the more of the questions in this post I can get answers to the better. Also I assume you missed the question of where is there a place on the community forums that deal with internet problems where this may get more views/replies, as I could find none?
I'll also assume you know of nothing in the TOS that makes this legal.
0
0
sandblaster
ACE - Expert
•
63.9K Messages
3 years ago
I seriously don’t think you are being purposely throttled by ATT. You’ve got some other technical issue.
2
0