Throttled downoads and remaining bandwidth shut down when downloading, Is it legal?
This is on behalf of my sister where I am staying at the moment, who is elderly/wheelchair bound, and doesn't understand these things, and I think AT&T is taking advantage of her, but I need to be sure.
It appears AT&T is illegally throttling her internet and basically giving her around a meg out of the contracted 6.
A speed test reveals 6 megs as it should, but whenever I download anything, not only is it always capped at about 3/4 of a meg per second, but as the download is taking place, I am unable to effectively use the internet at all due to having the remaining 5 megs completely taken away, leaving me with not even enough to surf the net, much less watch movies or download something else. Speedtest does reveal the speed is down to 20% of 1 meg while a download is taking place, and nothing else is using the bandwidth...pretty much useless
Before I get with the FCC (the only thing that ever gets things fixed when AT&T gets out of hand) I need to be sure this is illegal, as in, is it listed in their contract they can cap all downloads at less then a meg, and shut down her renaming bandwidth as long as the download takes place? And if so, could someone please point that out?
There is nothing wrong with equipment or wiring in home, as I have already run a test wire to the incoming junction box, and test reveals it is coming from AT&T's end.
Thanks for any help on if this is illegal or not, and if anyone else has/is having this problem.
PS, there is no entry for "Interned Problems" or anything even close when I go to "Select topic", so can someone please direct me to where that topic is discussed so I can get this in the proper place?