Ive had at&t for years now and it started off great and even when i did have a problem i didnt mind because of how fast it was and great service. But for the last year or two it has absolutely went down hill to the point im considering finding another provider because half the time out of the week it isnt working, it is super slow to where i cant even load a page on my phone much less game on my xbox with my friends. I find it ridiculous to pay this much money for something that doesnt work not to mention years ago when i signed up they told me it was unlimited and now i keep getting charged for going over a certain gb of my usage which has never been a problem since this past year and nothing has changed as far as how much i use it. It is probably from taking so much longer to do stuff on the internet now. Back to my point though i need some serious help before i find somewhere else i have people with off the wall providers that do better than my internet.
5 years ago
I am very sorry to hear of the issues with internet speeds in your home! We strive to provide our customers with the best coverage in the most areas possible. I would be more than happy to provide some information on how to improve connection!
We have a few resources online to provide assistance with issues relating to your home internet. You can click here for wired and wireless troubleshooting. We also have a reference on how to Optimize Your Connection.
For continuing service issues, please access our Troubleshoot & Resolve Tool for diagnostic testing specialized for your specific device and account.
I hope this helps! Please let us know if you have any further questions or concerns!
Have a great day!
Nicole, AT&T Community Forums