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Tue, Aug 4, 2020 11:53 AM

Terrible customer service

I have tried for days to get in touch with customer service. I call and can't get thorough.  It says to go online to the live chat.  It is NOT live.  There is literally no one to help.  My wife and I are forced to work from home and had to take 2 days off of work because of an error by AT&T. I am so fed up that I am ready to switch to a different provider.  If only someone would provide some customer service.....This is appalling. 


[EDITED per Community Guidelines-removed personal information]




11 Messages

2 months ago

I agree.  Technical and customer support seems to be customers trying to help each other on this forum!  What are we paying for???  I recently got a cell phone through Verizon, and their customer support has been wonderful.  Maybe the only way to talk with a human is to initiate a tech support case.  When I first switched to ATT Uverse I could speak to a real person.

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