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1 Message

Tue, Jul 14, 2020 9:07 PM

Terrible Customer Service

We were a long time direct TV user. When at&t bought direct tv we added the internet to our existing account. Now 7yrs later we have disconnected our direct tv and internet. The final bill from direct TV said we had a "credit" the At&t said we "owed $124". After calling several times and speaking to people that could hardly speak English and getting passed off from one department to another....etc...we finally got a hold of someone that understood how to look at both accounts and filed a appeal for us. ref(Edited as per community guidelines). We haven't hard back from the appeal process and now at&t has turned the bill over to collections...terrible customer service.


Community Support


171.5K Messages

1 y ago

Hey @cjmurphy,


We are here to help with your inquiry. We apologize for the experience you had previously. You will need to contact the collections department at 1.800.947.5096 in order to resolve this. They will be able to update you on the appeal, and look into any credits you were suppose to get.


Thank you for choosing AT&T, and stay safe.



Max, AT&T Community Specialist


Former Moderator


697 Messages

1 y ago

Hello @cjcmurphy,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines https://www.att.com/legal/terms.forumguidelines.html your personal details will be scrubbed. Have a great day!

AT&T Moderator

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