i called to see why my phone bill went up a little and the rep told me it was going to go up even more due to cost of living. he then talked me into a plan that combined my internet and phone into one plan, he said it would be a little more but he was giving gifts to offset this. he created a work ticket in advance even though i said i'd rather wait and he said i could cancel anytime. later i sent him an email asking for the monthly price and he said he gave it to me when he did not. when i asked again he told me the price and it was $30 more than i'm paying now. the installer has not been out yet so i emailed him to cancel and now he wont respond. i think he sweet talked me into something i cant afford and i want out but for all i know the installer will be here today.
how can i find his superivsor to let them know of his actions? and to cancel this order?