tate138's profile

Contributor

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1 Message

Sat, May 24, 2014 1:08 AM

Stop Mail / Complaint

Two questions...

 

One, how do I stop AT&T junk mail from being sent to my house?

 

Two, the reason I want it stopped is AT&T put me in collections for their mistake and so far won't own up to it.  Whenever you try to talk someone all they will tell you is that they don't have a record of the account in question.  Why don't they have a record of the account in question?  Here's what they did...

 

Upon moving we sent a request to AT&T to stop service at our current address and start service at the new address in two weeks.  This was confirmed.  What happened?  AT&T in their infinite wisdom stopped service after one week so we had to call them back to get it turned back on but in order to do that they insisted they had to create a new account.  Seriously???  OK, whatever just turn the service back on.  So we get the service turned on and when we move a week later they obviously messed something up during that process because there was no service at the new place so we had to call them again to have the old one stopped and the new one started.  What did AT&T do?  They insist again that they have to create a new account at the new place.  OK, this is stupid but OK, just turn our service on and stop it at the old address.  So a month or so goes by and our bill shows up and another and another.  Seriously???  Yes, AT&T in their infinite wisdom was charging us for three accounts!  Now we're in collections because they never stopped service on our old address like they said they were going to and continued to charge us for it.

 

So to conclude I wouldn't use AT&T's service if it was free much less $19.99 a month.  Until you right a wrong you're responsible for, AT&T, you couldn't pay me to use your service!  Further, this account will remain in collections until I die as you will never, ever see another penny from me!

 

An Unsatisfied Ex-customer

dscottl

Mentor

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51 Messages

8 y مضت

I to have been dealing with unwanted junk mail from AT&T for years.I dropped my AT&T home phone and dsl service along with there cell phone service with two phones.I receive mail from them at least two times per month wanting me to come back.The reason I left is the POOR customer service and the lack of courteous employees.Service would go down for days and all I would get is false promises and lies before I would get hung up on.With the service I have now I could not be happier.

ms_unicorn

Former Employee

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4.9K Messages

8 y مضت

Hello, tate138!

 

Thanks for posting. I'm so sorry to hear about your recent experience moving your U-verse service. We would appreciate the opportunity to look into this for you and remedy the situation, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns!

 

As for the mailers you're receiving, you can learn more about opting out of these by clicking the link below.

 

E-mail, text message, and mail solicitation policies

 

Let me know if this helps!

 

-Mariana

Tutor

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8 Messages

8 y مضت

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