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stormwm's profile

Teacher

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15 Messages

Tuesday, April 18th, 2017 9:37 PM

Still billing after cancelled service & router returned, keep getting statement, email, late fee

I am ATT customer for over 20 years and still using wireless service. I had cancelled my U-Verse internet service on March 1, 2017 and returned the router (was told to return within 10 days after cancelling service).  AT&T is still billing me.  I called 3 times (almost every 2-3 weeks) to check on the cancellation status, but I was told the account is still active.  They were not able to cancel my service. I keep receiving statement and email asking me to paid for the next month. Why do I have to pay for the service I was not using. I asked ATT representatives and were told not to pay the next statement.  It's been a month and a half now.  I was charged with late fee and my credit was ruined with lower credit score.  No one from ATT can tell me when they can cancel my service. This is no difference than United Airline. This is not how a corporation treats their customers.   

Contributor

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1 Message

5 years ago

Same is going on with my step mom, who cancelled service, returned modem, and her son has talked to 25 different people, logging their names their employee number, supervisor so she is still being billed, which is up to $732.00 And no service. Talk about theft by deception and extremely poor customer technical service, knowing ATT management has meetings for the last 3 plus years regarding this technical issue problem. They will be reaching out to the media, and attorney General consumer division. She is 88 years old, no reason for this to happen.

Contributor

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2 Messages

5 years ago

I moved from California to Kansas. I spoke via chat to transfer my service from California to Kansas. They said they can transfer the service. Once I move into my new apartment in Kansas, no one showed up to activate the service. I went to local store get someone to activate my service. They created another account and they never closed my California account. They have been charging $90 twice every month. After nine months, when I moved out of Kansas apartment, I disconnected the service. Even after moving out I was still seeing $90 charges on my bank. They say things like they can transfer but they never transferred the service or closed the old account. They created multiple accounts and started charging for both for 9 months.

Contributor

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2 Messages

5 years ago

I moved from California to Kansas. I spoke via chat to transfer my service from California to Kansas. They said they can transfer the service. Once I moved into my new apartment in Kansas, no one showed up to activate the Internet service. I went to local store to get someone to activate my service. They created another account and they never closed my California account. They have been charging $90 twice every month. After nine months, when I moved out of Kansas apartment, I disconnected the service. Even after moving out I was still seeing $90 charges on my bank. They say things like they can transfer but they never transferred the service or closed the old account. They created multiple accounts and started charging for both for 9 months. They pretend to do things but they don't accomplish anything. Later when you ask them they ask for proof. They waste lot of time. There must be a way to file a complaint with BBB or something that can put an end to this kind of unethical business practice. 

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