Still billing after cancelled service & router returned, keep getting statement, email, late fee
I am ATT customer for over 20 years and still using wireless service. I had cancelled my U-Verse internet service on March 1, 2017 and returned the router (was told to return within 10 days after cancelling service). AT&T is still billing me. I called 3 times (almost every 2-3 weeks) to check on the cancellation status, but I was told the account is still active. They were not able to cancel my service. I keep receiving statement and email asking me to paid for the next month. Why do I have to pay for the service I was not using. I asked ATT representatives and were told not to pay the next statement. It's been a month and a half now. I was charged with late fee and my credit was ruined with lower credit score. No one from ATT can tell me when they can cancel my service. This is no difference than United Airline. This is not how a corporation treats their customers.