strawberrypatch's profile



1 Message

Tuesday, April 9th, 2019 1:47 PM

Stand alone internet charges

In Jan, I cancelled my Direct tv and land line and said I wanted to keep my internet. in that order. Agent said she was upgrading me to Internet 50 and the charge for a year would be $30. I asked what the charge would be after the year, her reply was the regular charge of $60. I am being billed $70 for Internet. I called  on April 8, 2019 and was told the $30 was with bundle package. I reminded this agent that I was given this price after cancelling other services. After praising me for being a valued and loyal customer, I was to $70 was the best price they could give me. I asked why I am being charged $70 when I see on website that internet is $60. Again I am told because that is a bundle price. She repeated that she could do nothing to change charge. If this sounds right to the community, ok. I just don't think this sounds right. Any other recourse recommended?

Community Support


229.9K Messages

5 years ago

Hi @strawberrypatch!

Thank you for reaching out to us here, we'd love to help with your billing concern. To fully assist with this issue further, we will need to look over your request for a lower bill and your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!

Yetty, AT&T Community Specialist

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