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231.2K Messages

Monday, July 27th, 2020 9:38 PM

Smart Home Manager Not Working - AT&T Forums Solution

Learn how to sign in to Smart Home Manager

 

If you notice issues while using Smart Home Manager, there are a few things to try to fix it:

  • Restart the app.
  • Reboot your gateway.
  • Uninstall and Reinstall the app.
  • Make sure you are logging in with the correct ID. If you are not sure, visit the Find your ID page.
  • Remove 3rd party devices, such as routers and switches. Afterward, reboot your gateway and restart the app to see if that helps. 3rd party devices can cause conflicts with the app. If you still need to use a 3rd party device, use smart home manager to optimize your network before adding the 3rd party device back.
  • You can also access Smart Home Manager from the web at https://myhomenetwork.att.com/.  If you have issues connecting, we recommend clearing your cache and cookies or trying another browser.

If still having issues, you may need to factory reset your gateway to restore the settings.

 

David T, AT&T Community Specialist 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Community Support

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2.7K Messages

4 years ago

Having trouble with Smart Home Manager? Check out the info above to troubleshoot.

 

ChrisZ, AT&T Community Specialist 

Accepted Solution

Official Solution

Employee

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420 Messages

3 years ago

Hello Community,

You can also access Smart Home Manager from your desktop at myhomenetwork.att.com.

If you are having issues connecting to Smart Home Manager, please see the troubleshooting above and send us a note if you are still experiencing problems.

Thanks

Tim, AT&T Community Specialist

Thanks

Tim, AT&T Community Strategy

(edited)

New Member

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5 Messages

3 years ago

I have been getting this when I go to myhomenetwork.att.com

1 Message

2 months ago

Thank you 

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