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1 Message

Thu, Jan 23, 2020 5:41 AM

Smart Home Manager and Wifi Not Working

None of my devices will connect to the internet and when i try to get on my Smart Home Manager it pops up a “Maintenance Mode” and “Experiencing issues with Smart Home Manager, please try again later”. I’ve tried to reset and factory reset the gateway and nothing has worked.


Brand User



108.6K Messages

a month ago

Hi @lilalanl99,


We are delighted to help.


Access the Smart Home Manager to get all your network connections right at your fingertips. Manage your network from your phone using the Smart Home Manager app, or from your computer. Here is how to setup and manage your devices. 


With Smart Home Manager, you can see which devices are connected to your Wi-Fi network. You can also see the connection type or rename the device. Here’s how:


  1. Go to Smart Home Manager and select Devices. Only devices connected to your network will show.
  2. Choose the device you want to view.

Note: make sure you are on the same network when setting up your Smart Home Manager.


If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!


Lafayette, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.