Slow like dial up

My plan is for internet only.  I live on property owned by Time Warner, so it's not like it' not wired up.  Anyway, I pay $60 / month for 12MB service.  It is NEVER even that.  Ever.  It drops to 3 or 4 most of the time and falls out daily.  So sick of unplugging and re-plugging the router.  Have had techs come out.  The last told me that probably best to sack AT&T.  Been with the co. for over 5 years.  This is my just now speed test result.  I guess my question is, "HUH?  Does anyone else with an AT&T provider feel like they hear phone modems scream at them, and am I being robbed?  Retention, even, seems impotent.