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SamBarton's profile

Tutor

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9 Messages

Thu, Apr 27, 2017 12:01 AM

Service and broadband lights blink red

HERE WE GO AGAIN!! with our monthly calling you guys everyday.then it will be ok for a week or two then we are right back on the phone with ypu guys.You would think for $50-$80 a month for internet (the bill is never the same for some reason) that it shouldnt just cut off all day every day...the red lights just keep blinking...broadband and service...I'm getting tired of this crap.All because of your service guys not fixing a problem in the main box by the road.I'm about ready to cancel my service...7 year customer.One of the largest and richest companies in the world have such horrible customer service is baffling
ATTHelp

Community Support

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171.7K Messages

4 y ago

Hi @SamBarton,

 

We apologize about the issues, but we will be glad to help. Here is a great post that goes over things to do when having service issues. Please reach out to us if still having issues.

 

-ATTU-verseCare

Tutor

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9 Messages

4 y ago

Well,reseting the router might would work if that was the problem...I was told again by the 3rd different service man that my problem is in a splice up the pole that is filling up with water or when the wind blows it drops me.you guys have me over a barrel with being the only company that provides service in my area....when that changes I'm gone.....stop being cheap and fix the problem
ATTHelp

Community Support

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171.7K Messages

4 y ago

Hi,

 

We would be glad to investigate further. Please follow the instructions in the link we provided previously on reaching out to us. We look forward to hearing back from you.

 

-ATTU-verseCare

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