bncjones's profile

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Sunday, April 17th, 2022 2:57 PM sign in issues for email

Yahoo mail is not accepting my password any longer. Not sure why. 

Accepted Solution

Official Solution

Community Support


231.3K Messages

2 years ago

We'll do our best to help you sign in to Yahoo! Mail, bncjones.


A common solution for this kind of sign-in problem is to reset the password using the Forgot password option, and receive a temporary password. Afterward, you can create a new one. Here are the steps:

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose temporary password and follow the prompts. When you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

We also recommend troubleshooting the Yahoo! Mail client. Follow these steps if you're using the website:

  • Clear your cache and cookies - the most common fix.

  • Update your browser - many features are only compatible with the latest browser and we recommend updating it.

  • Test signing in to your webmail using another browser.

  • Disable browser tools or add-ons - this varies by device and browser.

  • Disable your firewall - this varies by device and browser.

  • Rebuild your mailbox profile - in some instances, rebuilding the profile fixes some issues. You may lose email doing this!

You can find more troubleshooting options in our Login and Email Solutions guide.


Lastly, if you're using the Yahoo! Mail app, we recommend that you create a Secure Mail Key. This will keep you from having to use your password each time you sign in, thus helping you avoid this kind of error. Follow the steps below:

  1. Go to Profile and choose Sign-in info.
  2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
  3. Scroll to Secure mail key and select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

Learn more about what the Secure Mail Key is and why we recommend using one on our website.


Let us know if this helped you sign in, or if you need further assistance!


Aminah, AT&T Community Specialist

New Member


1 Message

2 years ago

Is there another option other than waiting 30 days to recover password or add cell phone number to recover? 

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