Rewards

We signed up for AT&T internet service in spite of bad reviews and bad experiences of our own with the company, hoping for a better quality of customer service. However, when my husband called to set up service at our new home, the representative convinced him to add basic cable and faster internet to our package (even though we don’t need it) by telling my husband that we’d receive $400 in visa reward gift cards that we could use to pay our bill. We conceded and purchase this more expensive package in hopes the company would follow through on their promise. Of course, a month later, we’ve receive $300 of the $400 and now we’re being told no such promotion exists or is not applicable to our account. Now if there was some misinformation given by the representative or we didn’t meet the qualifications and he just failed to tell us that, I understand but a trained AT&T employee made this promise and it’s the company’s responsibility to ensure their employees know the active promotions if the employee is going to make a sale based on these offers. When I called the reward center to correct the issue I was told nothing could be done and I was misinformed. We would like the offer we were originally promised and do not appreciate being lied to just to make a sale.