Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
Nburgess's profile

Contributor

 • 

3 Messages

Wednesday, July 3rd, 2019 1:11 AM

Rewards

We signed up for AT&T internet service in spite of bad reviews and bad experiences of our own with the company, hoping for a better quality of customer service. However, when my husband called to set up service at our new home, the representative convinced him to add basic cable and faster internet to our package (even though we don’t need it) by telling my husband that we’d receive $400 in visa reward gift cards that we could use to pay our bill. We conceded and purchase this more expensive package in hopes the company would follow through on their promise. Of course, a month later, we’ve receive $300 of the $400 and now we’re being told no such promotion exists or is not applicable to our account. Now if there was some misinformation given by the representative or we didn’t meet the qualifications and he just failed to tell us that, I understand but a trained AT&T employee made this promise and it’s the company’s responsibility to ensure their employees know the active promotions if the employee is going to make a sale based on these offers. When I called the reward center to correct the issue I was told nothing could be done and I was misinformed. We would like the offer we were originally promised and do not appreciate being lied to just to make a sale. 

Community Support

 • 

232.8K Messages

5 years ago

Hi There @Nburgess,

 

Thank you so much for posting your experience. This not what we want to here from our new customers or returning customer. We can help.

 

The best course of action to take is to have you get in contact with our Reward Center Customer Service Team. You can reach them at 800.288.9983 from 7am-7pm CST. Closed for July 4th.

 

If there is anything else that you need, please reach back out here and we can see what we can do.

 

Matthew, AT&T Community Specialist

Contributor

 • 

3 Messages

5 years ago

I spoke to them and they could not help

Contributor

 • 

3 Messages

5 years ago

I spoke to the rewards line and they would not help. We were promised $400
in visa rewards when signing up with at&t (we only wanted internet but this
is the incentive they offered to convince us to add cable, which we don’t
watch) and we only received $300. Now the rewards department says we only
get $300 and there’s nothing they can do. We were EXPLICITLY told $400.
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.