Thenorwood5's profile

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3 Messages

Mon, Aug 15, 2022 9:31 PM

Rewards Gift Card

I was promised a $250 Visa gift card for signing up for internet. They said it would take about 6 weeks - it’s been 12 weeks. I have called the rewards line multiple times - different days, different time of the day. I’ve been on hold for as long as 52 minutes and never once reached an associate. I tried chat but twice they said it was on the way via mail but never received. Now, the chat option on the rewards page says “chat not available”. Does anyone have a suggestion on next steps? 

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