New Member
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1 Message
Rewards card not sent as promised
When signing up for service, the salesperson that came to my home assured me I would receive the same $200 gift card that I would receive for signing up online, so I signed up through her. That was Dec. 4. I later saw the giftcard value in the rewards center was for $50. So I called in and on Feb 21, an agent at the rewards center told me I they would cancel the smaller reward and send out a $250 rewards card (an extra $50 for my trouble) that would arrive in 2 to 3 weeks. The card never arrived so I called in today, March 17, and was told that was impossible because no note was input regarding the reward when I initially signed up, and after speaking with a supervisor and I could only receive the $50 card. Since this wasn't what I was promised I was sent to AT&T customer service, who after waiting on hold for them, told me only the Rewards Center could address my issue. I've been back and forth waiting on hold for several hours total at this point and it's become a really frustrating experience. Will AT&T honor their salesperson's promise?
ATTHelp
Community Support
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225.7K Messages
2 years ago
We understand your frustration and we're always here to help, @joesteinberger.
We recommend contacting our rewards center directly at 800-288-9983 for assistance with your rewards card.
If you have already contacted them directly and still need assistance, please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).
Looking forward to working with you.
Elmi, AT&T Community Specialist.
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shine30001
New Member
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1 Message
2 years ago
Same here. Rewards center told me I am not eligible for any promotion...
Get nothing helpful from AT&T.
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sssssss88
New Member
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2 Messages
1 year ago
Same here, contacted reward department and loyalty department. Get nothing
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pranjalpathakiitbhuvns
New Member
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1 Message
5 months ago
It's a SCAM I feel. AT&T is bluntly scamming to lure new customers with no rewards or any such thing.
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ztothepunk
1 Message
3 months ago
I was told in my new purchase the agent promised me that not only would I receive the advertised 150 gift card for subscribing I would also be sent an Amazon echo screen and 2 compatible security cameras. Today I received 2 emails from rewards.
6 months of GeForce now
And a gift card to pay off contract termination fee.
Far removed from what I ordered. I even tried to save a transcript from our conversation bc my paranoid brain expected this. But the transcript save function didn't work. I cant remember why. It took 2 months from ordering to get my installation bc the first time they showed up they actually didn't have fiber ready on my block even tho they thought they did so I had to wait a month. Then I had to reschedule for a reason. Now I have my service. But I certainly didn't ask for GeForce now nor was it advertised. So either let's see if another email or 2 show up granting me what I was promised, or if this is their idea of a joke.
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