Rewards card not sent as promised
When signing up for service, the salesperson that came to my home assured me I would receive the same $200 gift card that I would receive for signing up online, so I signed up through her. That was Dec. 4. I later saw the giftcard value in the rewards center was for $50. So I called in and on Feb 21, an agent at the rewards center told me I they would cancel the smaller reward and send out a $250 rewards card (an extra $50 for my trouble) that would arrive in 2 to 3 weeks. The card never arrived so I called in today, March 17, and was told that was impossible because no note was input regarding the reward when I initially signed up, and after speaking with a supervisor and I could only receive the $50 card. Since this wasn't what I was promised I was sent to AT&T customer service, who after waiting on hold for them, told me only the Rewards Center could address my issue. I've been back and forth waiting on hold for several hours total at this point and it's become a really frustrating experience. Will AT&T honor their salesperson's promise?