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2 Messages

Fri, Mar 5, 2021 7:46 PM

reward card never existed!

I was told after I purchased internet online that I would receive a reward card $100. ITs been over 2 months and told repeatedly that it was processing and was taking a long time since the Pandemic. Apparently the Pandemic is an excuse for blowing smoke up someone's (Edited per community guidelines). I have the documentation from the agents that I was to receive the card but now they said it never existed. My husband and I had to even run our own conduit because they failed to realize they couldn't just mail our equipment. They then wanted to charge us for an install. This company is like every other internet/tv company, a bunch of lying , smoke blowing middle cl(Edited per community guidelines) abusers. Karma will hit, always does!


Brand User

Community Support


152.3K Messages

1 m ago

We understand that you're having trouble with getting your reward @lees2332.


In this case what you would need to do is contact the Reward Center For reward-related questions, please call: 800.288.9983
7 a.m. to 7 p.m. (CST), Monday through Friday. 


Please let us know if that helps.


Charles, AT&T Community Specialist

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New Member


2 Messages

19 d ago

I called them and spoke with a couple people and they didnt care that I had transcipts saying I was to receive my reward card. I was even told several times it was being processed. So the advise you gave wouldnt help at all. 

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