Reward card disqualified without explaination
I was promised a $300 reward card for re-signing with DirecTV a few months ago. I received the letter in early May and did the activation immediately. After wondering why I never received the card, I followed up with customer service today and was told my reward was disqualified without explanation on 5/30. Why? Absolutely nothing has changed with my account. I'm still subscribing to internet/phone/DirecTV. Is there anyone that might be able to help me with this?