Response Time on online chat for Internet assistance
Who else has had their valuable time wasted by the 'ONLINE CHAT REPS'? What purpose is having an online chat service if you get SLOW, non-responsive replies from the rep to only just stall you from receiving any answers for the reason you logged in for.
I WILL be shopping ASTOUND and TMOBILE tomorrow. IF I end up moving my service with them, you can guarantee I'll call your 1-800 number to your so-called loyalty team to CANCEL my service.
You should had gotten your loyalty team to help me from the beginning and on the chat, rather than ignoring my requests to find a lower rate.