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NotHappy22's profile

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Tue, Aug 16, 2022 5:19 PM

Reporting AT&T employee for fraud

How do I report someone for fraud? I called customer service to address another fraud situation with my cell phone service. Timothy told me I could get three months of internet for free to test it out as an option compared to Xfinity. Turns out it wasn’t free and he did not include any notes on my account. So now I’m out $153 while also having to spend endless hours on the phone trying to get this resolved. Selling a customer an offer that doesn’t exist is the definition of fraud. 


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This is not the customer service experience we want you to have, @NotHappy22.


In order to take a closer look and assist you further, we would like you to join us in a Direct Message.


You can do this by checking your inbox in the top right corner.


We are looking forward to working with you to get this resolved in a DM.


Latoya, AT&T Community Specialist

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