Received a bill today due in 3 days when I paid it 2 weeks ago
New to Fixed-Wireless and nothing but a hassle trying to get customer support for it - no direct number to dial and once I stated "fixed-wireless" the support individual seems clueless as to what that is and where to transfer my call. So far it takes three transfers. Curious what AT&T is doing about this - at least provide a direct line like you do for TV, Internet, Wireless - because these numbers go no where but confused support!
Next issue is paying a bill, then receive a NEW bill in the same amount and giving me 3 days to pay it. Log into my account and I see the same bill, amount, with 3 day due date - even the little pay-your-bill video. Everything is as-if my payment went nowhere, yet AT&T gladly took the funds from me - but neglected to log it in the system!
GET YOUR ACT together AT&T !!!