F

New Member

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3 Messages

Thu, Jan 9, 2020 3:30 PM

Received a bill today due in 3 days when I paid it 2 weeks ago

New to Fixed-Wireless and nothing but a hassle trying to get customer support for it - no direct number to dial and once I stated "fixed-wireless" the support individual seems clueless as to what that is and where to transfer my call. So far it takes three transfers. Curious what AT&T is doing about this - at least provide a direct line like you do for TV, Internet, Wireless - because these numbers go no where but confused support!

Next issue is paying a bill, then receive a NEW bill in the same amount and giving me 3 days to pay it. Log into my account and I see the same bill, amount, with 3 day due date - even the little pay-your-bill video. Everything is as-if my payment went nowhere, yet AT&T gladly took the funds from me - but neglected to log it in the system!

GET YOUR ACT together AT&T !!!

ATTHelp

Community Support

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192K Messages

2 y ago

Hi @fixed_wireless_frustration,

 

Thanks for reaching out. To ensure you get the assistance you need as quickly as possible for your billing concern, we encourage you to contact our chat or voice support teams for assistance.

 

Simply choose your product, and then scroll down to the bottom of the page for a chat live link. Our teams can assist real time, and there won't be a delay in response which may occur in forums.

 

Thank you for contacting us on AT&T Community Forums!


Lafayette, AT&T Community Specialist

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