Let us address your concern about the balance due email, Acquisti.

The email should indicate that it can be disregarded if a payment has already been made.

If your payment was accepted, applied to your account, and you see a zero balance, you shouldn't have to make another payment. You can always call the AT&T ACP Center at 866-471-0361 for confirmation.

Thank you for visiting the AT&T Community Forums.

Aminah, AT&T Community Specialist

No it does not say that it can be disregarded.  The emails says I have a balance due.  But when I login it says I have a Zero (0) balance.  Why did I get this email???  This isn't right, and I shouldn't be getting emails like this.  

You have a balance due   As of Nov. 18, your account has a balance due. Here's how to make a payment by your bill due date to avoid a late fee.     Balance due: $30.00    Account ending in XXXX     Due Nov. 22, 2022   Make a payment   Sign in and view my bill   If you can't pay by the bill due date, you can make a payment arrangement online or speak to a rep at 800-288-2020.*   Choose how to pay your bill   Sign up for AutoPay to pay your bill automatically. Use the myAT&T app to pay anywhere, anytime. Call 800-288-2020 to use our automated voice system. Pay in person at a store near you.

Support    |    myAT&T    |    Contact us To change your bill alert settings, go to att.com/communication. Then select Communication Preferences to change your settings. *If you choose to speak to a rep to make a payment, you'll be charged a Payment Convenience Fee. Please don't reply to this message. We can't receive replies to this email address. ©2022 AT&T Intellectual Property. AT&T and globe logo are registered trademarks and service marks of AT&T Intellectual Property. All other marks are the property of their respective owners.

Me too! I received this same notice. However, I was not careful and clicked through to my account from the email. Now I'm convinced it was phishing and I've been compromised. Help!

Maybe it is maybe it isn't.  Haven't gotten anymore.  I think because I just got ACP, that the left hand didn't know what the right hand is doing in the AT&T Accounting Department.  Change your password.  Never click on a link.  Start a new tab and go to the site directly by typing in the address.  When I right click on who it is from, the email looks real, can't tell for sure.

Thank you for the positive words. I did change my password after seeing my account was paid in full. 

Your welcome.  Will see what happens next month after paying.  If another one shows up we can assume AT&T Accounting Department software isn't working the way it should.

It’s not a scam. I get these monthly from AT&T and it makes no sense (I’m on autopay). They cannot explain why they come and my account is paid in full. The emails are actually from AT&T though and not a phishing attempt. It makes no sense. 

I paid this morning and then this afternoon, I get a email that says I have a balance due.  Like I said, the Left hand doesn't know what the right hand is doing in the Accounting Software Department.  AT&T has never had a handle on bills and emails.  They need to fix their software.

@Gebberser   Do you have any original comments to add or if you like Acquisti's comment so much you could just click the Like button.  😁