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Community Support

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6.7K Messages

Wed, May 27, 2015 6:32 PM

Re: AT&T Rewards

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AT&T Rewards

 

Many qualifying U-verse customers often have the fantastic opportunity to take advantage of the AT&T Rewards offer. However, some of the common questions are "Where is it?" "When am I supposed to receive it?" "Once I get it, how do I activate it?" etc. Here at AT&T we want to ensure customer satisfaction to the highest extent, so we want to give clear step by step guidelines to set your expectations about the reward process!

 

Check your Mail

 

You will receive reward claim instructions within 4 weeks of installation/activation.

 

Claim letter front update.jpg

Claim letter back update.jpg

 

Note: Make sure you claim your reward by the claim by date printed on your letter.

 

Claim or check your reward status

 

To claim your Reward or check your Reward status, visit the AT&T Reward Center.

Simply enter in your 1) Claim Number printed on your reward notification letter or 2) Account Number and Zip Code

And, while you are at the Reward Center, click the top right link “Reward Process Overview” to learn all about the reward process!

Rewards 3.png

 

Once you are in the Reward Center, you will be presented with your eligible Rewards in the Available Rewards section. Select Claim it now to begin! If you have already claimed your reward, you will be presented the AT&T Reward TrackerSM to see the status of that Reward. If there is no information about your reward, you may want to choose the “Contact Us” button at the top to “chat online now” with the Reward Center for additional assistance.

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FAQ's

 

Below are some common questions and answers that are sourced from the Reward Center website.

 

How long will it take for me to receive my reward?

Once you have claimed your reward and met your 30-day service requirement, most customers receive their reward within 3 weeks. You can obtain a real-time status for your rewards at the AT&T Reward Center.

 

How long do I have to claim my reward?

Reward expiration dates are printed clearly on your notification letter, so please take note of the "Claim by Date" shown. The date is also available on the Reward Tracker for each reward(s). You will have a minimum of 30 days to claim your reward from the time you receive your Reward Notification letter.

Rewards 4-2.png

It’s been over four weeks since I ordered services, and I have not received any information on the reward I was offered during my purchase. What should I do?

First, you need to know that you will receive a Reward Notification letter in the mail within four weeks of service installation.
If it’s been greater than four weeks since you installed your qualifying service(s), try logging on to the Reward Center. All eligible rewards will be displayed on the Reward Center website.

If you are still unable to obtain information on your rewards, please contact the AT&T Reward Center by calling the number located on the Contact Us page or start a chat session! To help answer your questions as quickly as possible, please have your AT&T bill on hand with the following information:

  • Services ordered
  • Date services were ordered
  • Date services were installed

 

How can I activate my AT&T Visa® Reward Card?
You can activate your AT&T Visa® Reward Card at the Reward Center by clicking on Activate My Reward Card. You'll need your 16 digit card number and the last four digits or your Billing Account Number.

 

How can I check the balance of my AT&T Visa® Reward Card?
You can check the balance of your AT&T Visa® Reward Card at the Reward Center by clicking on Check My Reward Card Balance. You'll need your 16 digit card number and the last four digits of your Billing Account Number.

 

I am experiencing difficulty redeeming my reward online and some rewards do not appear, what should I do?

If you are having difficulty, please see the possible reasons below:

  • If you have qualified for more than one reward, they may be posted to the Reward Center at different times.
  • Rewards may not be claimed if the service has been canceled or if qualifying services were removed.
  • Some rewards may not be combined with other offers.

If any of these reasons do not apply to you please contact the AT&T Reward Center for assistance, click the Contact Us link for further assistance.

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

4 Attachments

Responses

Tutor

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3 Messages

4 years ago

I never received anything. I called and was told it was being processed. Never got letter, card or anything. After that, just got the run a round. Called the rewards center and they said ATT had followed through. Called ATT....call the rewards center.

No one would do anything to get me the $250 for converting from Comcast.

I have been a wireless customer since the middle 90's. Very disappointed.

New Member

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1 Message

I signed up with ATT March 2019, they were supposed to send me VISA rewards after 3-4 months (one for $100). I NEVER received the cards.

When I called the rewards center they state that its past 120 days and I will not receive the card and asked me to call the customer service so that they can give me a bill credit. All the 4 customer reps gave me one aswer that you would not receive the cards as its passed 120 days. ATT as a company (Edited per community guidelines) and they are playing/pitching offers which they can't fulfill. ATT has become a scam in my sitiatuion and when I checked online could find that multiple people faced this situation. Never trust ATT anymore, I am disappointed. ATT please stop such offers to make new customers.

(edited)

Tutor

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2 Messages

3 years ago

I signed up with ATT Dec 2015, and they were supposed to send me VISA rewards after 3-4 months (one for $300 and one for $100).  I NEVER received the cards.

 

When I call I am put on hold and transfered around, only to be told after 120 days no one can do anything.  Well, I'm supposed to wait 120 days to receive the cards...  I'm tired of talking to people in India who just have a script that says "I'm sorry, I cannot do anything".

 

This is such a waste of time.  Why can't they just credit my account $400 and stop playing these games.  Oh yeah, I know.  when they do it this way everyone gives up on trying to receive what ATT should have given them.

Tutor

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2 Messages

3 years ago

same here.  

 

I was supposed to receive $300 and $100 rewards cards.  Didn't receive anything.  They tell me there is nothing they can do.  I get transferred around for 110 minutes, then again, nothing they can do.. 

Contributor

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1 Message

3 years ago

We received our visa rewards letter and it was accidently shredded.   What can we do?

Contributor

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1 Message

3 years ago

I was promised a 200.00 visa card for signing up with att and direct tv. how do i redeem?

Contributor

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1 Message

3 years ago

Still haven't received my rewards card and I'm beginning to feel like I'm getting the run around.

Contributor

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1 Message

3 years ago

I ordered new service back in November and I was promised a $200 gift card in order to start service and I have never received it. How can this be resolved?

Community Support

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6.7K Messages

3 years ago

Hi @tylikjohnson,

 

You will find information on how to redeem your card and contact our rewards team. 

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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3 Messages

3 years ago

I have the issue were you able to get it resolved

Tutor

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3 Messages

3 years ago

Same issue here I was told I would receive it in the mail then I call a few months later and then I'm told I can reclaim it online I go online and there's nothing so I call back and then I'm told at the end of May it will be available and that I have 1yr to reclaim when I check again online it's expired no one can help me and it's just gone , this seems deliberate

Tutor

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3 Messages

3 years ago

Same issue here have you been able to resolve the issue because I keep getting told nothing can be done, and I'm getting frustrated

Teacher

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19 Messages

3 years ago

They lie. Att is a classic bait and switch scam artist and I'll never understand why the FCC and congress have not moved on them yet! It'll happen. You can't comtinually lie, cheat, break contracts and overcharge for services promised but never delivered forever! Their time will come. I ZTRO GLY ENCOURAGE EVERYONE TO CHAT RATHER THAN CALL. Then, print the transcript. They are trained to offer the moon and never deliver so they don't know how to even be careful what they say! You would not believe the things that these reps have said to me on a chat line. It's laughable except that I know Um paying for that too!

Contributor

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1 Message

2 years ago

Hello 

when I signed up I was told I would get a 50$ gift card. Then before the first month was over they had a promotion for a 100$ so I got on the chat and they put me on hold and I never got an Anwser. Now I have not received anything and I believe I have given enough time for you to send me this gift card. 

Please let me know what to do to get it. 

Thank you

Josh Bisignano 

Brand User
ATTHelp

New Member

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120.3K Messages

2 years ago

Hello @Joshbiz!


Not receiving your promotional gift card is certainly inconvenient. I am happy to help!


Can you please send us a private message to @ATTCares with your account details? By providing this information I will be able to take a closer look.


I look forward to your reply! Have an incredible day!


Jenn, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

Hi - I'm on the line trying to get through to your call center right now and I've been on hold for over 20 minutes.  I have a complaint to file about my rewards card.  I signed up with ATT last month because ATT was offering me $400 in rebates for signing up to DirectTV and Internet service.  Two weeks ago I received a rebate notification in the mail for $100.  I redeemed it but now I realizing now that their isn't a second one on the way.  So I hope it's not the case but it seems like you offered me $400 and then sent me $100.  That's not right and in fact it's illegal.  I would appreciate it if ATT would hold up their end of the bargain and send me the other $300.