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6.7K Messages

Wed, May 27, 2015 6:32 PM

Re: AT&T Rewards

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AT&T Rewards

 

Many qualifying U-verse customers often have the fantastic opportunity to take advantage of the AT&T Rewards offer. However, some of the common questions are "Where is it?" "When am I supposed to receive it?" "Once I get it, how do I activate it?" etc. Here at AT&T we want to ensure customer satisfaction to the highest extent, so we want to give clear step by step guidelines to set your expectations about the reward process!

 

Check your Mail

 

You will receive reward claim instructions within 4 weeks of installation/activation.

 

Claim letter front update.jpg

Claim letter back update.jpg

 

Note: Make sure you claim your reward by the claim by date printed on your letter.

 

Claim or check your reward status

 

To claim your Reward or check your Reward status, visit the AT&T Reward Center.

Simply enter in your 1) Claim Number printed on your reward notification letter or 2) Account Number and Zip Code

And, while you are at the Reward Center, click the top right link “Reward Process Overview” to learn all about the reward process!

Rewards 3.png

 

Once you are in the Reward Center, you will be presented with your eligible Rewards in the Available Rewards section. Select Claim it now to begin! If you have already claimed your reward, you will be presented the AT&T Reward TrackerSM to see the status of that Reward. If there is no information about your reward, you may want to choose the “Contact Us” button at the top to “chat online now” with the Reward Center for additional assistance.

Rewards 4-2.png

 

FAQ's

 

Below are some common questions and answers that are sourced from the Reward Center website.

 

How long will it take for me to receive my reward?

Once you have claimed your reward and met your 30-day service requirement, most customers receive their reward within 3 weeks. You can obtain a real-time status for your rewards at the AT&T Reward Center.

 

How long do I have to claim my reward?

Reward expiration dates are printed clearly on your notification letter, so please take note of the "Claim by Date" shown. The date is also available on the Reward Tracker for each reward(s). You will have a minimum of 30 days to claim your reward from the time you receive your Reward Notification letter.

Rewards 4-2.png

It’s been over four weeks since I ordered services, and I have not received any information on the reward I was offered during my purchase. What should I do?

First, you need to know that you will receive a Reward Notification letter in the mail within four weeks of service installation.
If it’s been greater than four weeks since you installed your qualifying service(s), try logging on to the Reward Center. All eligible rewards will be displayed on the Reward Center website.

If you are still unable to obtain information on your rewards, please contact the AT&T Reward Center by calling the number located on the Contact Us page or start a chat session! To help answer your questions as quickly as possible, please have your AT&T bill on hand with the following information:

  • Services ordered
  • Date services were ordered
  • Date services were installed

 

How can I activate my AT&T Visa® Reward Card?
You can activate your AT&T Visa® Reward Card at the Reward Center by clicking on Activate My Reward Card. You'll need your 16 digit card number and the last four digits or your Billing Account Number.

 

How can I check the balance of my AT&T Visa® Reward Card?
You can check the balance of your AT&T Visa® Reward Card at the Reward Center by clicking on Check My Reward Card Balance. You'll need your 16 digit card number and the last four digits of your Billing Account Number.

 

I am experiencing difficulty redeeming my reward online and some rewards do not appear, what should I do?

If you are having difficulty, please see the possible reasons below:

  • If you have qualified for more than one reward, they may be posted to the Reward Center at different times.
  • Rewards may not be claimed if the service has been canceled or if qualifying services were removed.
  • Some rewards may not be combined with other offers.

If any of these reasons do not apply to you please contact the AT&T Reward Center for assistance, click the Contact Us link for further assistance.

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

4 Attachments

Tutor

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4 Messages

Il y a 4 y

Yes I left Comcast and was supposed to get a $300 reward card, but I saw on my first bill that it was a $100 card, called in and got the run around as well, short story I was told sorry the customer service rep made a mistake sorry bout your luck not to mention she got my monthly bill wrong again was told sorry bout your luck.  Terrible CS

 

Tutor

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4 Messages

Il y a 4 y

Yes same here was offered $300 but apparently I'm only going to receive $100 , I'm not going to hold my breath to get that.. bunch of crooks,,, I will  call the BBB but i'm sure that doesn't matter to them. they screwed me on the monthly service cost as well.

 

Tutor

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4 Messages

Il y a 4 y

Nothing you wouldn't have gotten any rewards anyway from the looks of these post.

 

Tutor

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11 Messages

Il y a 3 y

Have someone ever received the Visa cards?????

Tutor

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11 Messages

Il y a 3 y

Amen! I agree I have to call them every other day. For my Visa cards offered to transfer service, screw my mo. bill, waved fees offered, not applied. I so regreat my decision. I   complaint to consumer services (FDACS) I just want out of ATT 

Contributor

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2 Messages

Il y a 3 y

I am in same situation. Ridiculous!!!

Contributor

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1 Message

Il y a 3 y

Hello, when i first applied for Directv service i was told i'd get a $300 reward. Each time i speak with an agent i get told the same thing. Our service has been in over a month and still nothing. i need help or i'm switching service. Not going to stay with a service that are full of lies

Mentor

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28 Messages

Il y a 3 y

Wow. So it was 2 1/2 years and still hadn't received the promised Rewards Card ? Hopefully, this has been resolved by now. I went through H and back trying to get mine, just like all the other posters here. Finally, after multiple frustrating calls, I got in touch with a supervisor who was actually able to help. It just takes a lot of persistence ( shouldn't have to be this way ). Or ask for the loyalty dept and tell them you are going to cancel. That gets them going. 

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