Randomly adding charges w/o notification
I am one of the few DSL customers left because we and 10 other families live on a dirt rd. We have been with AT&T since 2010 - long time customers.
After a phone call to AT&T for cell phone charges in excess of $743.00 they credited back to my acct, the next months DSL bill went up $20. No notification; no nothing. I just called and tried very hard to understand the 2 people I had to talk to. I was told in their training in June - they were no longer excepting new DSL customers. ( Um I don't care) and now I have to pay for anything I use over a certain amount. With NO notification. NONE!! We cant get their $high dollar internet because they wont bring it out here-. I live 700 ft .off the main rd. 700 ft.!! I just want to know WHY weren't we notified. Nick badge #2147626 (which just dawned on me is probably a shady badge #) said his 3 Supervisors were all busy on a (ONE) call and would call me back. HMMMMMM!!! Just like the one the other day about my cell phone. Still waiting. All he kept saying was "If a new customer moves here they wont be able to get DSL" Again, I don't care, I am not a new customer. "We are doing away with DSL". I know that as well but I still have DSL. Is it legal to add charges to a person's bill without notifying them? Are they just to make us cancel our service? Like Bullying us? It feel like they are bullying us? OMG!! We are being bullied by a corporation. GO FIGURE.
I have 4 phones, a watch, Direct TV and Internet thru this company and pay close to $650 a month for all services. Partly because they are ridiculous and charging us $60 each for the 55 & older plan which is supposed to be $80 for 2 phones w/ a $10 discount for auto pay. ANYWAY! different issue different forum. I have 3 adult children and they all have AT&T. WONDER WHY!! Because we have all AT&T services we are suppose to have unlimited DSL/Internet.
I'm a hybrid worker pretty much like 1/2 the country. Now AT&T wants to penalize me because of a pandemic; they want to get rid of their DSL customers and they are shady? Does our loyalty mean anything to this company? UM, NO!! I cant get Verizon because our house is wired for ATT for internet, and I really don't want to change to one of the other internet providers, because regardless of AT&T being crooks and always charging hidden fees their service ( not customer) has always been pretty decent.
My husband has auto pay for all AT&T services so just like with the cell phone bill - I never really see them. Because of the massive massive over charges that are still going on with our cell phones he now looks at the bills.
If I cancel one service I will cancel them all and my kids all said they are on board for what AT&T is putting us thru. One bill has billing errors in excess of $783 and now we are on $60 for internet. I guess I need to get the Direct bills and look at them. Its being to look like small claims court in a pandemic no doubt. What theives.
So to recap, Why am I being charged $20 extra on my bill with no notification??? Isn't this ILLEGAL?