question about bills
We suspended our AT&T account in early January, but we're still getting bills, with no explanation about what the bill is for. Today I tried to call the regular number (800-288-2020) to inquire about this, but couldn't get through the automated phone setup. I was told I had to pay $7 for an allegedly overdue fee before I could talk to an agent. When I tried to make a credit card payment, the voice said " so you're making a payment of zero dollars?," which made no sense at all. I couldn't get past this crazy impass. So how do I get through to talk to an actual human about my questions?