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Totallyp's profile



7 Messages

Tuesday, February 12th, 2019 12:25 AM

Providing false information to customer

Is anyone here experiencing any of these issues? I've just about had enough with ATT and think an FTC and bbb complaint is way beyond necessary...


You have an issue with your account, contact customer service and have an ATT rep tell you they'll do a million different things to resolve the problem with your account. you tell them you hear this all the time but they never actually fix issue. No no... they say, we'll actually make all the necessary documentation so that whoever handles the account when next you contact, will have some clue as to what is going on.. again, NEVER DO!


This is so frustrating. I just recently had to deal with an issue where ATT reps thought its a genius of an idea to randomly and without prior notice or consent, just change due dates on the account repeatedly as if there were no implications for this. Apparently some sort of attempt to churn fees on the account; this is ridiculous. This is extortion... 


Now the current tact seems to be that when you contact customer service, the reps make no documentation of the issue, make false statements to customer, cause account problems due to bad information and when you request to speak with a supervisor, the so called supervisor then totally refuses to address any issues raised claiming it is the customers fault if they cant find ATT reps documentation regarding referenced issue.


This is totally absurd... its never cool to deliberately lie to and provide customers with false information.

Community Support


221.5K Messages

5 years ago

Hello @Totallypizzed


We're sorry to see what you're unhappy with our customer service! The Forums team will be happy to look into the change made to your due date, if you'd like! Just let us know and we'll get started. Thank you for sharing your feedback!


Aminah, AT&T Community Specialist

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