Promised $500 in VISA Gift Cards found out tonight I was lie too.
On January 10, 2018 I called 1-*** after getting a mail solicitation for a $300 VISA gift card to inquire about the internet speed that was available in my area. After a brief discussion with the sales agent I was told that if I signed up “today” she was authorized to give me a $200.00 VISA for Direct TV and a $300.00 VISA Gift Card from AT&T Since I was switching from Mediacom my local service provider. I confirmed with her it was a total of $500.00 So I scheduled my install for January 20, 2018. Prior to my installation I called the Reward Center to confirm the offer but I was told that nothing would be in there system until 30 days after my install. Well today was the 30th day so I called the reward center back a I was told there was nothing but a $200 VISA Gift Card in there system. After explaining to her what ai was promised she said I would have to talk to Customer Service. Which he went back and said he read the notes but there was nothing in the notes as to what I was offered. I then asked to speak to a manager he refused and said a manager would tell me the same thing so then I asked to speak to the cancelation department he then said he was transfering me but never did. So I called from my house phone and told the automated system that I wanted cancellations and after 6 minutes got the “loyalty department”. (I am still on hold on my cellphone just to see if he was ever going to transfer me). I explained to the loyalty department representative everything for a 3rd time and I was told that she could make it $300.00. I told her either AT&T is training their employees to lie or the employees are lying to get their acceptance numbers up. I then told her I know I am not the only one calling in with this complaint and she admitted she has gotten countless calls just like mine. I then asked how many cancelled when they weren’t given what was promised? She said none because you can cancel your AT&T services but Direct TV charges an early termination fee and for me that would be $480.00. I said you know what make me your first because if everyone canceled that was lied to AT&T /Direct TV would get to the bottom of this fraud and I let her know they can wait for their $480.00 Doing this for the principle of it and it isn’t over.
[Edited to comply with Guidelines]